To complete your return, please contact us first via email. We also require a receipt or proof of purchase. Then please arrange shipping or visit to return the item. Please do not send or bring your purchase back before contacting us.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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To be eligible for a return, your item must be unused and in the same condition that you received it.

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Several types of goods are exempt from being returned:
- Gift cards
- "Vintage" or "Second" items - items with slight defects as shown in the product page

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There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds
If you haven’t received a refund yet, first please check your bank account again.
Then please contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rickurbanpottery@gmail.com.

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Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please send us an email first and then send or bring your item to: 19B Queen Street, Warkworth, Auckland, 0910, New Zealand.

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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping
To return your product, you should mail your product to: 19B Queen Street, Warkworth, Auckland, 0910, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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*If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.